Phanuphong Thanyacharoen

About

Energetic and customer-focused professional with hands-on experience in online store administration, e-commerce chat support, and sales assistance. Skilled in handling customer inquiries, resolving complaints with high empathy, and managing order tracking and parcel deliveries.

Experience

1. Online Shop Admin
   Findnewcase
   2024-02 — 2024-07

   Engaged with customers through online chat, providing product recommendations and resolving inquiries swiftly. Managed order packaging, parcel dispatching, and tracking updates. Prepared and summarized monthly sales and tax reports for management review.

2. Marketing
   JR Pack Co., Ltd.
   2025-07 — 2026-03

   Welcomed and engaged with online and walk-in clients, conducting company and factory tours while highlighting manufacturing standards, operational processes, and key technologies. Presented comprehensive product details and manufacturing workflows to visitors, demonstrating quality standards to build trust and brand credibility. Represented the company at external trade shows and promotional booths to expand customer reach, organize engagement activities, and generate new business leads.

Education

1. Songphinong Industrial and Community Education College
   High Vocational Certificate · Business Technology
   2022-01 — 2022-12
2. Bangkok Thonburi University
   Bachelor of Business Administration (B.B.A.) · Logistics Management
   2025-01 — 2027-06

Skills